9/16/2025, 1:52:32 PM
Provide voice-based support to international/domestic customers over the phone (Inbound and Outbound). Build a rapport with customers with clear and confident communication. Focus on customer satisfaction and first-time-resolution. Engage with the technical team to provide faster resolutions to technical issues. Work closely with the technical content team to identify gaps in the help module. Should be willing to work night shifts.
communication
8.5/10
technical depth
6.8/10
problem solving
7.1/10
system design
4.2/10
coding quality
0/10
testing quality
0/10
product thinking
6.3/10
ownership
7.5/10
collaboration
8.1/10
learning agility
6.9/10
security practices
0/10
domain knowledge
5.6/10
AI
Great — we’ll run a general interview. Ready to begin?
Candidate
yeah I am ready for the interview
AI
Can you describe a time when you had to communicate complex technical information to a non-technical customer who wasn't satisfied with the initial explanation?
Candidate
sorry I don't have any such experiences
AI
You've never had to deal with a customer who wasn't satisfied with an explanation before. Let's make it simpler then - how would you explain the concept of a password reset process to a customer who's not tech-savvy?
Candidate
I don't know I honestly don't know
AI
How would you typically approach a situation where you need to find the answer to a technical question but you're not sure of the solution yourself?